Entrepreneur Pheona Matovu had her family's life turned upside down when a paperwork error meant she was no longer eligible to work in the UK. When, after 5 long years, she and husband were finally able to work again, the couple founded Radiant and Brighter to provide employment pathways and enterprise support for the Black & Ethnic Minority Communities living in Scotland. The company also provides training and education that challenge and inspire groups and individuals to explore perceptions of culture & diversity. For those of you in Scotland, their Bright Futures Women’s Leadership and Enterprise Conference is on Thursday 27th September 2018 at the RBS Headquarters in Gogarburn - there are still free tickets available.
In one of the most inspiring podcast conversations to date, Pheona explains:
"The one thing that connects us is that we are all different. It does not matter what ethnicity or whoever you are, we are all different. Let's not have the tokenism, let's look at the importance of bringing together ethnicity and diversity of culture. Let's have that conversation and create the spaces where we can have that conversation. Because when you open up to a different world you learn so much more."
Read the full episode transcript here
Alex Feechan, founder and CEO of outdoor clothing brand Findra, gives a masterclass on starting your own product or clothing business. From research, market validation, to knowing your customer and shrewd proto-typing of a capsule product range, she gets into the detail of how she spent a year de-risking and building customer and industry validation for her new clothing brand in its "pre-start" phase - all before spending any money. She explains why slowing down was so critical to success, because it let her really understand her customer needs, how she has learned to listen to and trust her gut instincts - and why fours years in and significant growth later, she might just be at the start line.
Building a successful startup and product or service is all about execution, but execution shouldn't be blind. This episode looks at the research and validation questions to ask, customer feedback at the product development stage, how to prioritise features and ideas in or out of scope, and what 'good enough' looks like at the early stage. Guest Stephen Budd has an unusual mix of research, data analytics, and product management skills and has brought software products to market in multiple countries, and led the product management of solutions that have been named eCommerce Innovation of the Year and Best New Product. His customer and market validation work for private and public sector clients has ensured some truly terrible product ideas have gone back to the drawing board, saving heartache and money for all involved, and has helped refine ideas with an inkling of potential into solutions with a robust market opportunity and clear value proposition.
This episode I’m talking about quitting. And I’m talking to myself, because when you have a job, have a company, have investors, have staff - there are some things you just can’t say out loud without major consequences. “I quit” is one of them. So based on my own experiences, and the many conversations had with other founders & CEOs feeling trapped in their startups, here's the if, when, why and how of quitting in your startup.... Quitting your role, quitting the company, exiting a market, project or product - and winding up your startup completely.
Entrepreneur Jamie Shankland has taken products to market in 40 countries and has found problems worth solving in sectors including oil & gas, fashion and online events planning. He shares the lessons he has learned about ensuring customer meetings have meaningful outcomes, better business development, finding out what customers really, really want as he advises a founder with only 7 months cash left who is trapped having lots of conversations that have yet to convert into paying customers. "You need to reach out to people as you design and certainly before you finish the product. We're ultimately solving problems, your product is only that thing that solves the problem - it is that underlying customer problem that drives everything. Whenever you speak to a customer, it has to be linked to an outcome."
Incredibly inspirational "mad scientist", theoretical neuroscientist, AI inventor and entrepreneur Dr Vivienne Ming advises a listener overwhelmed by ideas and possibilities that finding your purpose is more important than forcing yourself to focus and be someone you're not. She talks about the importance of recognising your weaknesses and having a compensatory strategy for overcoming them and why hiring complementary collaborators is essential to entrepreneurial success and to delivering solutions that bring real value to people. As a leader and creative collaborator, she sees her number one job as explaining the why - then to simply be a resource to enable her team to be even more successful.
CEO, Chairman and NXD Kenny Fraser advises a solo founder having an existential crisis about what their role as CEO should be, urges entrepreneurs not to neglect their own personal and professional development - and advises a founder to forget everything they've heard about sales and commissions, in order to ensure their team remains aligned to common goals and a shared compensation structure. Great insights on people, teams, incentives and the growth mindset.
In a very frank monologue episode, Vicky urges entrepreneurs to pay themselves more and dives into the when, what and how to plan for a salary and the things people don't tell you about startup founders personal finances (or lack of them). Clearly, on a roll, and without pausing for breath, Vicky also covers financing your startup in desperate times, what worked and didn't work for her as her company faced running out of money, and what to do and not to do when there are only a few weeks of cash left in the bank.
My three-time co-founder and product lead, Stephen Budd, shares some hard-learned lessons on what non-technical founders need to know in order to successfully lead a technology or software based startup. We talk co-founders, CTOs, product build and outsourcing software development before diving into all things co-founders. When you need a co-founder, where to find them, choosing friends vs strangers, how to set up agreements, who should be CEO and what to do if it is all going horribly wrong with your co-founder.
How do you attract talent to your startup when resources are limited? Kirsty Mackenzie, founder, award-winning entrepreneur and recruitment specialist, explains how to find, reward and retain employees in your startup. She explains how to build your very first team, what to do if you get it wrong, why you need to think very carefully about company values and the skills you need before you hire and the different things to think about once your business grows.
After being made redundant from her job as a UK Government Minister when she lost her seat in the 2015 General Election, Jo Swinson worried she was unemployable and felt frustrated her business skills were of little interest to recruiters. She reinvented herself as an entrepreneur and author, and was a great advisor to me, before regaining her seat in 2017 and becoming Deputy Leader of the Liberal Democrats. In this episode we talk unemployment, finances, networking, building a personal brand, repositioning your skills, charging for your time and how to create opportunities that will let even the most accidental entrepreneur thrive eventually.
As businesses grow, they hit key inflection points that mean the old tactics don't work anymore. The interplay of people, structures and process have to be updated as a startup develops and so you have to change how you and your people operate within your company. Mark gives very practical advice on how to recognize and survive these inflection points that increase frustration and reduce productivity. He explains how devolving decision making, growing your own people, encouraging them to look outside for inspiration and setting an expectation of world-class excellence maximizes the chances of surviving the organizational challenges that come with growth.
Taking a more thoughtful approach to understanding market focus was a major learning for Wendy Lea, when as an experienced CEO of a very hot, very high growth VC backed freemium software startup, her urgency to execute led to mistakes that she now recognizes were avoidable. Answering a question posed by a student startup, she references Steve Blank as someone she learns from every single time they meet and shares her thoughts on why a customer development playbook is a necessary reality check to all the BS talked around product-market fit.
Having delivered business solutions in 30 countries, Wendy brings a worldly point of view to digital innovation and her entrepreneurial pursuits - she's currently CEO of Cintrifuse and on the Board of Techstars. In 2012 and 2013, she was recognized as a Women of Influence in Silicon Valley and in San Francisco.
The how, why and what you need to know about flexible and remote working with Dana Denis Smith. After realising her first business could not scale, Dana founded Obelisk Support to keep City lawyers, especially mothers, working flexibly around their personal commitments and to provide clients with quality legal support solution onshore. She now manages 1500 remote working lawyers, with over 1 million hours of capacity, and was named by The Times as one of UK's Top 50 Employers for Women and Outstanding Innovator by Legal Week for getting alternate ways of working accepted. "I don't care to be a sexy business owner, I want a sustainable business for the long-term".
Back by popular demand, Mark Logan joins me to talk about why founders block their company's success if they don't learn how to manage their idea flow and communication processes. We explore how product market fit is necessary, but not sufficient, the MVP trap, how to surface bad news internally and why so many startups are in the process of failing slowly. Mark is former Skyscanner COO and IOD Director of the Year.